Frequently Asked Questions
Everything you need to know about lighting your home with ePlafoniera.
What is the typical delivery time for my order?
Most orders are processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and the specific lighting fixture ordered.
Do you offer a warranty on your lighting products?
Yes, all ePlafoniera products come with a standard 2-year manufacturer warranty covering defects in materials and workmanship.
What is your return policy if I am not satisfied?
We offer a 30-day return window. If the fixture doesn't fit your space, you can return it in its original packaging for a full refund or exchange.
Are light bulbs included with the fixtures?
Bulb inclusion varies by product. Please check the 'Technical Specifications' section on the product page to see if integrated LEDs or bulbs are included.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are your products compatible with smart home systems?
Many of our modern ceiling lights and lamps are compatible with smart dimmers and bulbs. Look for the 'Smart Compatible' badge on specific product listings.